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        Contact Us

    Phone:    (540) 375-4201
    Toll Free: (800) 451-5544 
                (Richmond Office)

    Street Address:
    5525 Catawba Hospital Drive
    Catawba, Virginia 24070

    Mailing Address:
    Catawba Hospital
    P.O. Box 200
    Catawba, Virginia 24070-0200

The Virginia Freedom of Information Act (FOIA), located § 2.2-3700 et. seq. of the Code of Virginia, guarantees citizens of the Commonwealth and representatives of the media access to public records held by public bodies, public officials, and public employees.

A public record is any writing or recording -- regardless of whether it is a paper record, an electronic file, an audio or video recording, or any other format -- that is prepared or owned by, or in the possession of a public body or its officers, employees or agents in the transaction of public business. All public records are presumed to be open, and may only be withheld if a specific, statutory exemption applies.

The policy of FOIA states that the purpose of FOIA is to promote an increased awareness by all persons of governmental activities. In furthering this policy, FOIA requires that the law be interpreted liberally, in favor of access, and that any exemption allowing public records to be withheld must be interpreted narrowly.

• You have the right to request to inspect or receive copies of public records, or both.
  
  
• You have the right to request that any charges for the requested records be estimated in advance.
  
  
• If you believe that your FOIA rights have been violated, you may file a petition in district or circuit court to compel compliance with FOIA.

• You may request records by U.S. Mail, fax, e-mail, in person, or over the phone. FOIA does not require that your request be in writing, nor do you need to specifically state that you are requesting records under FOIA.
  
  
  • From a practical perspective, it may be helpful to both you and the person receiving your request to put your request in writing. This allows you to create a record of your request. It also gives us a clear statement of what records you are requesting, so that there is no misunderstanding over a verbal request. However, we cannot refuse to respond to your FOIA request if you elect to not put it in writing.
    
    
• Your request must identify the records you are seeking with "reasonable specificity." This is a common-sense standard. It does not refer to or limit the volume or number of records that you are requesting; instead, it requires that you be specific enough so that we can identify and locate the records that you are seeking.
  
  
• Your request must ask for records or documents. FOIA gives you a right to inspect or copy records; it does not apply to a situation where you are asking general questions about the work of the Department of Mental Health, Mental Retardation and Substance Abuse Services.
  
  
• You may choose to receive electronic records in any format used by the Department of Mental Health, Mental Retardation and Substance Abuse Services in the regular course of business.
  
  
  • For example, if you are requesting records maintained in an Excel database, you may elect to receive those records electronically, via e-mail or on a computer disk, or to receive a printed copy of those records.
    
    
• If we have questions about your request, please cooperate with staff's efforts to clarify the type of records that you are seeking, or to attempt to reach a reasonable agreement about a response to a large request. Making a FOIA request is not an adversarial process, but we may need to discuss your request with you to ensure that we understand what records you are seeking.
  

To request records from the Department of Mental Health, Mental Retardation and Substance Abuse Services, you may direct your request or questions to Irene Scott or by phone at 804-786-3921 or fax at 804-371-6638. In addition, the Department has a Voice/TDD, (804) 371-8977.

Reporters are requested to contact Meghan McGuire or by phone at 804-786-9048 or fax at 804-371-2308.

In addition, the Freedom of Information Advisory Council is available to answer any questions you may have about FOIA. The Council may be contacted by e-mail at foiacouncil@leg.state.va.us, or by phone at 804-225-3056 or [toll free] 1-866-448-4100.

• The Department of Mental Health, Mental Retardation and Substance Abuse Services must respond to your request within five working days of receiving it. "Day One" is considered the day after your request is received. The five-day period does not include weekends or holidays.
  
  
• The reason behind your request for public records from the Department of Mental Health, Mental Retardation and Substance Abuse Services is irrelevant, and we cannot ask you why you want the records before we respond to your request. FOIA does, however, allow the Department to ask you to provide your name and legal address.
  
  
• FOIA requires that the Department make one of the following responses to your request within the five-day time period:
  
  
  1. We provide you with the records that you have requested in their entirety.
     
     
  2. We withhold all of the records that you have requested, because all of the records are subject to a specific statutory exemption. If all of the records are being withheld, we must send you a response in writing. That writing must identify the volume and subject matter of the records being withheld, and state the specific section of the Code of Virginia that allows us to withhold the records.
     
     
  3. We provide some of the records that you have requested, but withhold other records. We cannot withhold an entire record if only a portion of it is subject to an exemption. In that instance, we may redact the portion of the record that may be withheld, and must provide you with the remainder of the record. We must provide you with a written response stating the specific section of the Code of Virginia that allows portions of the requested records to be withheld.
     
     
  4. If it is practically impossible for the Department to respond to your request within the five-day period, we must state this in writing, explaining the conditions that make the response impossible. This will allow us seven additional working days to respond to your request, giving us a total of 12 working days to respond to your request.
     
     
• If you make a request for a very large number of records, and we feel that we cannot provide the records to you within 12 days without disrupting our other organizational responsibilities, we may petition the court for additional time to respond to your request. However, FOIA requires that we make a reasonable effort to reach an agreement with you concerning the production or the records before we go to court to ask for more time.
  
  

• You may have to pay for the records that you request from the Department. FOIA allows us to charge for the actual costs of responding to FOIA requests. This would include items like staff time spent searching for the requested records, copying costs, or any other costs directly related to supplying the requested records. It cannot include general overhead costs.
  
  
• If we estimate that it will cost more than $200 to respond to your request, we may require you to pay a deposit before proceeding with your request.
  
  
• You may request that we estimate in advance the charges for supplying the records that you have requested. This will allow you to know about any costs upfront, or give you the opportunity to modify your request in an attempt to lower the estimated costs.
  
  

The Code of Virginia allows any public body to withhold certain records from public disclosure. The Department of Mental Health, Mental Retardation and Substance Abuse Services commonly withholds records subject to the following exemptions:

• Personnel records (§ 2.2-3705.1 (1) of the Code of Virginia)
  
  
• Records subject to attorney-client privilege (§ 2.2-3705.1 (2)) or attorney work product (§ 2.2-3705.1 (3))
  
  
• Vendor proprietary information (§ 2.2-3705.1 (6))
  
  
• Records relating to the negotiation and award of a contract, prior to a contract being awarded (§ 2.2-3705.1 (12))
  
  
• Medical records (§ 2.2-3705.5 (1) and § 32.1-127.1:03)
  
  
• Records of civil commitment proceedings (§ 2.2-3705.5 (6) and § 37.1-67.3)
  
  
• Privileged records (§ 8.01-581.17)
  
  
• Building security systems (§ 2.2-3705.2 (6))
  
  
• Working papers and correspondence of the Governor, including materials prepared for the MHMRSAS Inspector General (§ 2.2-3705.7 (2)).